Complaints procedure.

At JPL Counselling, I am committed to providing a safe, ethical, and professional therapeutic service. However, if you are ever unhappy with the service you receive, it is important that you know how to raise your concerns.

Step 1: Informal Resolution

If you have concerns about your therapy, I encourage you to bring them into our sessions first. Often, misunderstandings or issues can be resolved directly through open and honest conversation. If you feel comfortable doing so, please let me know what isn't working for you so we can try to address it together.

Step 2: Independent Guidance

If you feel unable to discuss your concerns directly with me, or if we have spoken and you remain dissatisfied, you can reach out to the BACP's Get help with counselling concerns service. They provide confidential telephone and email guidance to help you understand your options and decide what to do next.

Step 3: Making a Formal Complaint

As a registered member of the British Association for Counselling and Psychotherapy (BACP), my practice is governed by their Ethical Framework. My BACP registration number is 394369.

If you decide to make a formal complaint, the BACP will investigate alleged breaches of their Ethical Framework. Please note that the BACP will usually ask you to explain how you have tried to resolve the issue directly with me first, or why doing so has not been possible.

How to contact the BACP: